Eikendal Vineyards respects your privacy and takes the protection of your personal information seriously. This policy explains what personal information we collect, how we use and protect it, and the choices you have. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Eikendal Vineyards (Annandale Road, off the R44, Stellenbosch, 7600, Western Cape) is the responsible party that determines how and why your personal information is processed when you use our Website, shop for wine, make bookings, dine with us, stay at the Lodge, attend events or join the Eikendal Club.
2. Information we collect
We collect information you give us directly and information generated automatically when you use the Website:
- Contact & account details — name, email address, telephone number and, where relevant, delivery and billing address.
- Order & booking details — wines purchased, tasting, restaurant, accommodation and event bookings, and Eikendal Club membership information.
- Payment information — processed securely by our payment provider; we do not store full card details on our systems.
- Technical & usage data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
3. How we use your information
We use your personal information to:
- process and deliver your wine orders and confirm your bookings;
- manage your Eikendal Club membership and member benefits;
- respond to enquiries and provide customer support;
- send you transactional messages (order and booking confirmations, reminders);
- send you marketing about Eikendal wines, events and offers where you have consented, and which you can opt out of at any time;
- improve the Website and our products and services; and
- comply with our legal obligations, including those relating to the sale of alcohol.
4. Consent and lawful basis
By voluntarily submitting your personal information through the Website, you consent to its collection and processing for the purposes set out in this policy. Where we rely on consent for marketing, you may withdraw it at any time by using the unsubscribe link in our emails or by contacting us.
5. Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate — for example our e-commerce platform, payment processor, delivery partners and email provider — and only to the extent necessary for them to perform their services. We may also disclose information where required by law.
6. Cookies
The Website uses cookies to keep the shop and cart working, remember your preferences and understand how the Website is used. You can control cookies through your browser settings; disabling some cookies may affect how the Website functions.
7. Security and retention
We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. We keep personal information only for as long as necessary to fulfil the purposes described above or as required by law.
8. Your rights
Under POPIA you have the right to ask what personal information we hold about you, to request that it be corrected or deleted, to object to its processing, and to withdraw consent. To exercise these rights, or to lodge a complaint, contact us using the details below. You also have the right to complain to the Information Regulator (South Africa).
9. Access to information
Requests for access to records held by Eikendal are dealt with in accordance with the Promotion of Access to Information Act, 2000 (PAIA). Please see our PAIA Manual for details.
10. Contact us
Eikendal Vineyards
Address Annandale Road (off R44), Stellenbosch, 7600
Email info@eikendal.co.za
Phone +27 21 855 1422
We may update this Privacy Policy from time to time. The current version is always available on this page.